Privacy Policy — eb444

Introduction

eb444 operates as Bangladesh's trusted online casino and sports betting platform, and we are fully committed to protecting the privacy of every player who visits or registers on our site. This Privacy Policy explains in plain language what personal data we collect from you, why we collect it, how we use and store it, and the rights you have over your own information.

By accessing or using the eb444 platform — including our website, mobile experience, casino games, cricket betting, slots, and crash games — you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of our services immediately. This policy applies to all users located in Bangladesh and abroad who interact with eb444's digital services.

Information We Collect

eb444 collects personal information when you register an account, make deposits or withdrawals, interact with our games, or contact our support team. The categories of personal data we may collect include the following:

• Identity data: full name, date of birth, nationality, and government-issued ID details collected during Know Your Customer (KYC) verification.
• Contact data: email address, mobile phone number (including bKash/Nagad registered numbers), and residential address in Bangladesh.
• Financial data: transaction history, deposit and withdrawal amounts in BDT, and payment method references (e.g. bKash account, Nagad account, Rocket, Upay, bank card last four digits). Full card numbers are never stored on our servers.
• Technical data: IP address, device type, browser type, operating system, session timestamps (in Bangladesh Standard Time, UTC+6), and gameplay logs used for security auditing and fair-play monitoring.
• Communications data: messages exchanged with our support team via live chat or email, and any feedback or complaints you submit.

We collect only the minimum data required to provide you with a safe, fair, and enjoyable gaming experience. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless legally required to do so.

How We Use Your Information

eb444 processes your personal data only for legitimate, clearly defined purposes. We will never use your information in ways that you would not reasonably expect. The primary purposes for which we process your data include:

• Account management: creating, verifying, and maintaining your eb444 player account, including KYC identity checks required to comply with responsible gaming standards.
• Transaction processing: handling your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment methods, ensuring fast and accurate BDT payouts.
• Security and fraud prevention: monitoring sessions and transactions to detect suspicious activity, prevent unauthorised account access, and protect our players from fraud.
• Customer support: responding to your queries, complaints, and requests submitted via email or live chat, and maintaining records of support interactions for quality assurance.
• Service improvement: analysing aggregated, anonymised usage data to improve our platform's performance, game offerings, and user experience for Bangladeshi players.
• Responsible gaming: using gameplay and deposit data to identify potential problem gambling patterns, enabling us to apply self-exclusion tools, deposit limits, or cooling-off periods where appropriate.

Data Security

The security of your personal data is one of eb444's top operational priorities. We apply industry-standard and best-practice technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Measures we employ include:

Account passwords are stored using strong cryptographic hashing algorithms. Access to production systems containing personal data is restricted to authorised personnel only, and all access events are logged and reviewed. We conduct periodic security reviews to identify and address potential vulnerabilities before they can be exploited.

Cookies and Tracking Technologies

eb444 uses cookies and similar tracking technologies to operate our platform, remember your preferences, and analyse site performance. Cookies are small text files stored on your device by your browser. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as session management, login state, and security token validation. These cannot be disabled without breaking site functionality.
• Analytics cookies: used to collect anonymised information about how players navigate eb444, which pages are visited most often, and where users drop off — helping us improve the overall experience.
• Preference cookies: remember settings you have chosen, such as your language preference (English or Bengali) and display options, so you do not have to re-enter them each visit.

You can control cookie settings through your browser's privacy settings at any time. Disabling essential cookies may limit your ability to access certain features of eb444. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Sharing Your Information

eb444 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your information with carefully selected third parties only in the circumstances outlined below:

• Payment processors and financial institutions: we share the minimum transaction data necessary with payment partners such as bKash, Nagad, Rocket, Upay, and partnered banks (including Dutch-Bangla Bank, City Bank, BRAC Bank) to process your deposits and withdrawals securely.
• Technology and service providers: we work with reputable technology vendors who support our platform infrastructure, fraud detection, and customer support systems. These providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: we may be required to disclose your personal information to law enforcement agencies, regulatory bodies, or other authorised government institutions in Bangladesh if required by applicable law, court order, or to prevent fraud and other financial crimes.

In all cases, we apply a data minimisation principle — sharing only the specific fields of information that the receiving party genuinely requires to fulfil its function. We do not share full datasets when a subset will suffice.

Payment Data and Financial Privacy

eb444 takes financial data privacy extremely seriously. When you make a deposit or withdrawal using a Bangladeshi payment method — such as bKash, Nagad, Rocket, or Upay — or use a Visa or Mastercard, our systems interact with these payment gateways solely to authorise and complete the transaction. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers at any point.

Your Rights Over Your Personal Data

eb444 recognises your rights as a data subject and provides practical mechanisms for you to exercise them. You have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of all personal data eb444 holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may request that eb444 delete your personal data — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent.
• Right to restriction: you may ask us to restrict the processing of your personal data in certain situations, such as while you contest the accuracy of the data or object to its processing.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, please contact our privacy support team at [email protected]. We will acknowledge your request within 5 business days and aim to respond fully within 30 calendar days. In some cases, we may need to verify your identity before processing your request.

Data Retention

eb444 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. The retention periods we apply vary depending on the category of data and the reason it was collected. As a general guide: active account data is retained for the full duration of your player account; financial transaction records are retained for a minimum of 5 years following the date of the transaction in line with standard financial compliance requirements; KYC verification documents are retained for a minimum period of 5 years following account closure; and support communication records are typically retained for 2 years.

When your data is no longer required, eb444 will securely delete or anonymise it so that it can no longer be associated with you as an individual. If you request erasure of your account and eb444 is not under a legal obligation to retain specific records, we will action your request within 30 days.

Children's Privacy and Age Restriction

eb444 is an online gambling platform strictly intended for adults. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access, and our responsible gaming tools provide additional safeguards.

Changes to This Privacy Policy

eb444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of eb444 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We strongly encourage you to review this page periodically to stay informed about how eb444 protects your personal data.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eb444 handles your personal data, our dedicated privacy support team is ready to assist you. We are committed to resolving all privacy-related queries promptly and transparently.

Email us at: [email protected]